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In an economic context in which private companies and governments looking to reduce their costs, SUSE recommends no implement solutions that do not have a certified enterprise support, avoiding confusing the term free software with free software without support, as indicated in MuyComputerPRO.
free software grants users the right to use, copy, modify or redistribute freely. And therefore, unlike proprietary software not required to pay a license to use . This does not mean that there is the possibility of contracting support to enable enterprise-wide use.
“As a rule, all organizations must ensure a high level of service from your software. For example, an online public administration must allow citizens access to 24 hours and office procedures should ensure that employees are able to work throughout their workday. For this reason, the impact of time solving a problem is critical, since it involves an outage and consequently economic loss. The only way to ensure the continuity of these services is access to software patches and service support for maintaining the performance that the organization needs. There is no perfect software and therefore implant one of unsupported is irresponsible, regardless of whether or not license cost “, said about Sebastian Martinez, Business Development Manager of SUSE Iberia.
Use free software with enterprise-level support entails huge savings , that can reach 80%, as it has no licensing cost, but only maintenance patches and to ensure the resolution of incidents. And also keeps freedom that free software provides, among other benefits, means not having to be tied to one supplier, and that only a maintenance contract.
“The concept of freedom of free software, lies in the same licenses that guarantee users the right to use, copy, modify or redistribute freely. For example, and Linux licenses (GPL) allow companies have no obligation hiring maintenance with the original supplier of the software to continue using it. In fact, there are many organizations for significant cost savings without sacrificing enterprise-level support (required to continue using the software safely), are choosing to change the maintenance of their systems to Red Hat Linux SUSE without uninstall or modify existing systems “, concludes Eduardo Rivas, Territory Manager of Suse.